Support
Email shashi.fx.create@gmail.com or open a ticket from your account.
FAQ
What is Universal Asset Library?
Universal Asset Library (UAL) is the production asset workflow for Blender and Houdini — local libraries, nine online sources, hover preview, and drag-to-create import.
What is UAL for Blender?
A View3D Sidebar (N-panel) extension (v0.3.88) for Blender 4.2+ (tested on 5.2). Zones include Library, Favorites, Online, Asset Bar, Material Blend, Downloads, and Status footer. Licensed GPL-3.0-or-later.
What is UAL for Houdini?
A dockable panel plus shelf tools under the Asset Library tab for Houdini 19.5–22.x. Import into Object/SOP or Solaris Stage with multi-renderer materials. Licensed proprietary/commercial — not open source.
What versions are supported?
Blender 4.2+ (tested on 5.2). Houdini 19.5+, 20.x, 21.x, and 22.x.
Can I use my own asset folders?
Yes. Both products support multi-root local libraries. Temporary download cache stays separate from your permanent library folders.
What online sources are supported?
Poly Haven, ambientCG, GPUOpen MaterialX, LazyTextures, Three D Scans, PBRPX, Poly Pizza, Sketchfab, and Fab / Quixel Megascans.
Do I need accounts with third-party providers?
Some sources need credentials: Poly Pizza (API key), Sketchfab (API token), Fab (Epic sign-in). Others like Poly Haven and ambientCG do not.
Does UAL provide third-party asset licenses?
No. UAL connects to providers; assets remain under each provider’s own licenses and terms. UAL does not claim ownership of third-party assets.
How does UAL handle provider authentication?
Provider tokens and sign-in stay in your DCC preferences / account connections. They are separate from UAL product licensing.
Does UAL work offline?
Local library browsing and import work offline. Online search and downloads require network access (and Allow Online Access in Blender).
How does Pro work?
Website Pro is a planned account seat (device activation, signed downloads, priority support). Shipping Blender and Houdini add-ons already include their documented local, online, and shelf workflows — we do not paywall core DCC features today. Final Pro pricing will be announced on the Pricing page.
How do subscriptions work?
When live, checkout is confirmed on our servers before Pro unlocks. Entitlement is always decided server-side — never by the client.
How many devices can I activate?
Each license has a device limit. Devices are activated from your account without collecting hardware fingerprints. Activate or deactivate devices from Account → Devices.
How do updates work?
Published releases appear under Downloads / Updates with channel (stable/beta) and notes. When a package is available, downloads use short-lived links — verify the published checksum when shown.
How do I cancel?
When subscriptions are live, cancel from Account → Subscriptions (cancel at period end). Manual/Gumroad seats are managed by support or admin.
What happens when Pro expires?
Pro features stop; Community/local capabilities remain available per the current plan matrix. Exact grace behavior will match the published EULA.
Is Blender UAL open source?
Yes — GPL-3.0-or-later.
What license does UAL use?
Blender: GPL-3.0-or-later. Houdini: proprietary/commercial. The two products have different licenses — do not treat them as the same.
How do I contact support?
Use /support or /contact. Universal Asset Library — support email is configured in site settings.